Explore customer service careers
Delivering superior customer service is key to our business. If you excel in this field, we encourage you to explore a career at Nationwide.
Claims call centers
Claims call center associates are the first people customers contact when their property has been lost, stolen or damaged. Call center representatives lead customers through filing a claim and make sure they have what they need to restore their property and their lives. They also refer customers to body shops, emergency repair services and claims adjusters.
Providing claims and sales processing, our claims services associates are a critical part of the claims back office.
Customer service representatives in financial services are available to answer questions and solve problems regarding Nationwide’s financial products and services.
Personal and commercial lines policy servicing
Service representatives provide front-line customer support to address all aspects of a policy, including premium changes, policy purchases and new customer follow-up.