How we work and why you should want to join us
We’re people, solving people’s needs. We innovate from a human lens, engaging our customers deeply. Using design thinking, we take a collaborative, empathetic and iterative approach to innovation. Our unique process, principles and thinking enable us to create solutions at the intersection of desirability, feasibility and viability.
In October 2019, we opened The Cooperative, a new 31,000-square-foot innovation center in the Arena District of Columbus, Ohio. This workspace and lab is a world-class investment in innovation, designed specifically for associate engagement and customer-centric work.
Explore innovation careers
We work in multidisciplinary teams charged with creating, designing, prototyping and launching new products, experiences and businesses that disrupt the insurance and financial services industry.
Leads team activity and facilitates design thinking. Has a deep understanding of user needs. Collaborates with team to design, build and deliver end-to-end solutions that solve customer needs.
Facilitates design thinking on initiatives and has a deep understanding of users' needs. Collaborates with the pod to design, build and deliver solutions that solve customers' needs.
User experience researcher
Serves as the user evangelist. Leads research sessions with users to gain empathy, understand needs and prototype to learn. Translates findings into actionable insights and designs.
User experience designer
With a focus on desirability, designs and creates low-to-medium fidelity prototypes to test with users. Drives early stage conceptual design and prototypes while delivering detailed interactive designs.
Provides feasibility assessments, creates high-fidelity prototypes and provides insight into building and commercializing initiatives to scale.
Develops evolving business models and business cases. Provides go-to-market, marketing, sales, distribution and other viability assessments and leads the commercialization and scale strategy.