Procurement relies on the AFS

AFS's Resource Management, Finance Customer Service & Disbursement Solutions and Procurement Organization is a unique blend of functional responsibilities that include:

  • Purchasing services
  • Accounts payable
  • Customer support services

While each of these departments can operate independently, they are a part of an end-to-end process intent on delivering high quality, back-office infrastructure support across Nationwide. At the core of our PTP model is the ability to process a high volume of transactions in a consistent, effective and cohesive manner.

Procurement and AFS Departments
Expand all

This department’s functionality includes:

  • Automated Purchase Order release to vendors
  • Correspond with vendors on purchase order status
  • Purchase Order line detail management
  • Resolving variances between invoices and Purchase Orders

This department’s functionality includes:

  • Purchase Order (PO) invoice processing
  • Non-Purchase Order invoice processing
  • Electronic Data Interchange (EDI) invoice processing
  • Payments released based on standard Net60 payment terms for all goods and services invoices unless there is a contract in place. All non- goods and services invoices are released on Due Now payment terms.
  • Payments issued via check or electronically via ePay, ACH and Wire
  • Vendor Profile Data Management and Verification
  • Year-end reporting
  • Verification and audits

At Nationwide, we are required to have a current copy of each supplier’s W-9 on file. All foreign suppliers must provide an original W-8 form which contains an original signature, dated less than three years old and Part II, A, B, and C must be completed. This information is used to maintain correct Taxpayer Identification Number (TIN), along with current supplier name and address information. The Taxpayer Identification Number (TIN) may be your Federal Employee Identification Number (FEIN) or if you don’t have a FEIN, your Social Security number (SSN).

Suppliers can email their current W-9 to Financehelp@nationwide.com. Those providing an original W-8 form must mail the form to the following address (electronic or photo copies are not acceptable):

Nationwide Insurance
Attn: Accounts Payable
One Nationwide Plaza, 2-16-201
Columbus, OH 43215

Invoice payments may be delayed if the Accounts Payable department does not have this necessary information. Nationwide maintains a standard Net60 day pay term from the invoice date for all invoices except where different payment terms exist on purchase orders or by contract. Contact our Customer Service team (Financehelp@nationwide.com) if you desire to be set up for electronic payment. 

1. All Suppliers providing a physical product or service to Nationwide must register on the Ariba Network 

a. To register, please reach out to nwhelp@nationwide.com 

2. Once registered, all invoices must be submitted via the Supplier Portal on the Ariba Network 

3. If registration has not yet been completed, or is in the process of being completed, please email all invoices to invoices@nationwide.com

a. Note this is not a monitored inbox

b. While multiple attachments can be sent in a single email, it is not recommended to send more than six or so.

c. Do not lock the attachment.

d. The invoice must be clearly legible.

e. Do not include multiple invoices in the same attachment. Each invoice should be sent as its own attachment with a unique attachment name.

f. All documents pertaining to an invoice (i.e. backup detail) should be included in the same attachment as the invoice.

g. Do not put spaces in the name of the attachment or in the subject line of the email.

h. Do not put special characters in the name of the attachment or in the subject line of the email (. - _ #, etc.).

i. Use one of the following acceptable attachment formats:

- .TIFF

- .TIF

- .DOC (not .DOCX)

- .XLS (not .XLSX)

- .PDF

- .JPG

- .JPEG

4. If you are not providing a physical product or service to Nationwide, but a payment is required (sponsorship, membership dues, etc.) please work with your Nationwide contact who will request for your organization to be set up in our system and will submit invoices on your behalf

Contact our Nationwide AFS Finance Customer Service team for:

  • Where/How to submit invoices
  • Invoice payment status
  • W9 or W8 Form On File Validation

For efficient research, provide invoice date, number, amount and Purchase Order number if applicable.

Email Financehelp@nationwide.com (responses are delivered within 24 hours, except weekends/holidays) or call 1-866-780-3772, Monday - Friday 9:00am - 5pm EST.

Note: If it’s necessary to request a Stop Pay on a payment Nationwide issued to you, contact your Nationwide business partner first.

Contact OB10 Customer Service for:

  • Assistance setting up an OB10 vendor profile
  • Assistance reviewing invoice status on the OB10 site
  • Assistance with error messages received while submitting an invoice to OB10

Visit the OB10 website or call 1-877-752-0900.

AFS terms and conditions

Accounting & Finance Solutions has terms and conditions for submitting a purchase order.

Read our terms and conditions