It's quick, convenient and easy.

If allowed by your Plan, you can receive alerts about certain activities on your account. You can receive alerts via text, email and within your online account.

Managing your alerts

  • Log in to your account and go to “Contact Preferences.”
  • You can enable and disable alerts as well as update your contact information for email and text messaging

SMS messages come from 877697.

The following keywords can be texted for additional information:
HELP for help
STOP to cancel

Message frequency varies. Message and data rates may apply.

Need help? Call 1-877-677-3678 or email us.

Nationwide respects your right to privacy. You can view our privacy policy here.

Compatible carriers include: AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, U.S. Cellular®, Cellular One, MetroPCS, ACS/Alaska, Bluegrass Cellular, Cellular One of East Central Illinois, Centennial Wireless, Cox Communications, EKN/Appalachian Wireless, GCI, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, Nex-Tech Wireless, Rural Cellular Corporation, Thumb Cellular, United Wireless, West Central (WCC), Cellcom, C Spire Wireless CellSouth, Cricket, Cincinnati Bell and Virgin Mobile®.

T-Mobile is not liable for any delayed or undelivered messages.