Coronavirus FAQs for Travelers

Frequently Asked Questions about the Coronavirus (COVID-19) and travel plans

Nationwide is monitoring the coronavirus (COVID-19) and its potential impact on our customers and their travel. Travelers should consult the World Health Organization (WHO) (https://www.who.int) and the Centers for Disease Control and Prevention (CDC) (https://www.cdc.gov) for the most up to date information on the Coronavirus.

To help you make your travel decisions during this challenging time, some of the common questions we are receiving from customers about their coverage under our travel plans are provided here. We encourage you to start your decision-making process by reviewing your travel insurance plan documents for your specific coverage.

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Prior to cancelling your trip, please review the Trip Cancellation and Trip Interruption sections of your plan for the list of covered reasons for claims to reimburse your pre-paid, non-refundable trip costs. Some plans may cover cancellation of trips to countries where the CDC has issued travel warnings.

Please check with your travel provider as a first step to see if you can reschedule your trip without incurring cancellation fees. Many airlines are proactively canceling flights and many cruise operators have canceled operations. Other travel providers and tour operators are proactively suspending operations as well.