Coronavirus FAQs for Travelers

Frequently Asked Questions about the Coronavirus (COVID-19) and Our Travel Protection Plans 1

Nationwide is monitoring the coronavirus (COVID-19) and its potential impact on our customers and their travel. Travelers should consult the World Health Organization (WHO) ( and the Centers for Disease Control and Prevention (CDC) ( for the most up to date information on COVID-19.

We are here to assist you in understanding your specific situation and to provide assistance regarding the terms of your travel protection plan. We urge any customer who has a medical issue while traveling or who has any other question regarding their travel protection plan to call us at 1-877-970-9059. Our website is also available at We review every claim based on its unique facts and circumstances and are happy to answer any questions you may have.

Please read your travel protection plan documents carefully if you are considering canceling your trip due to COVID-19. Fear of travel is generally not a covered reason for cancellation under most of our travel protection plans and each plan includes different coverages, limits and terms.

Below are some general answers to questions we are receiving from customers regarding coverage under our travel protection plans:

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Cancellation of a trip for general concerns related to potential COVID-19 exposure is not generally covered under our travel protection plans.

Please check with your travel provider to see if you can cancel or reschedule your trip without incurring fees or penalties and regarding potential refund, travel credit, or rescheduling options.

UPDATED 10/1/2020

[1] These FAQs are designed solely to provide general guidance regarding our travel protection plans and do not constitute legal advice nor advice with respect to any specific plan or claim. Please consult your plan documents or contact us for any specific questions regarding your coverage. In light of the evolving nature of the COVID-19 pandemic, these responses are subject to change.