Preventing Identity Theft

Protection from Identity Theft

Identity theft occurs when someone uses your personal information (Social Security number, account number, etc.) without your permission to commit fraud, theft or other crimes.

Nationwide Bank® understands that identify theft can have a serious impact on the good name and credit record of a victim. Sometimes it can take years to clean up the results of such a crime and restore an individual's personal and financial life. That's why we go to great lengths to make sure your financial information is secure and provide you with protection from identify theft. We maintain physical, electronic and procedural safeguards that comply with federal standards to guard your identity.

Please note that Nationwide takes your privacy very seriously. Our privacy policy details how we collect and share your information.

Preventing identity theft online

Protecting yourself from identity theft requires vigilance, caution and common sense. Here are some important steps you can take to minimize your exposure:

Preventing identity theft offline

Protecting your identity offline is equally important. To keep your identity secure:

You should also monitor your financial records on a regular basis and request free copies of your credit bureau reports annually from the three national credit-reporting agencies:

Signs that you may be a victim

The majority of identity theft victims don’t know until they’re contacted by a financial institution about suspicious activity. Others discover the crime after finding fraudulent charges on an account. Most victims have no idea how the criminal obtained their information and do not know the offender personally.

The sooner you discover that you’ve been the victim of identity theft, the lesser the financial and emotional impact. Be aware of warning signs that someone may have stolen your personal information and is using your identity, so that you can put a stop to the damage quickly. Here are a few clues to look for.

Steps to resolving identity theft

If you suspect that your identity may have been stolen, please take the following steps:

  1. Report the crime to your local police and sheriff departments. A copy of the police report can help you clear up your credit records later on. You may need to provide copies to the creditors.
  2. Notify the bank or provider of any of the impacted accounts.
  3. Notify your local post office if you suspect an identity thief has filed a change of address or has used the mail to commit credit or bank fraud. Find out where fraudulent credit cards were sent by contacting the card issuer, and notify the local postmaster for that address to forward all mail in your name to your own address.
  4. Contact the Federal Trade Commission (FTC) and file a complaint via their toll-free hotline 1-877-IDTHEFT (1-877-438-4338) or online at

With respect to any of your Nationwide Bank accounts or transactions, please contact us immediately with any concerns you would like to report.

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