Nationwide’s On Your Side Auto Repair Network®

Consider this scenario: You’re a Nationwide® member who’s gotten into a car accident and you need to get your vehicle repaired. You’re looking for an easy, seamless claims process with a trusted auto repair shop. You’re not sure who to contact or how the process works. 

Enter Nationwide’s On Your Side Auto Repair Network®.

What’s a repair network?

A repair network is a collection of repair shops, prescreened and prequalified by your insurance carrier. Policyholders typically enjoy a streamlined claims process, enhanced customer service and rigorous quality standards.

What is the Nationwide On Your Side Auto Repair Network?

Our auto repair network consists of prequalified mechanic shops that Nationwide customers can use once an auto claim is filed. You can have confidence when you use a repair facility from our recommended repair network. They have the proper equipment, training and certifications to make your repairs and will work to make the claims process easy and seamless.

What are the benefits?

There’s a wide variety of benefits to using our auto repair network. We have a streamlined process with preapproved repair shops to help give you peace of mind so you can focus on getting back on the road.

Written guarantee on repairs
When you choose a repair shop from our On Your Side Auto Repair Network®, all of the repairs come with a written guarantee for as long as you own or lease the car.

Trusted repair shops
The On Your Side Auto Repair Network includes only shops that are prescreened and prequalified for the highest level of service. They have the proper equipment, training and certifications to work on your vehicle.

Faster claims handling
The On Your Side Auto Repair Network facility will handle all paperwork and keep in close contact with Nationwide to ensure that repairs are processed and completed as quickly as possible. Payments are made directly to the repair facility, too.

Convenient communication
You can receive text or email updates throughout the repair process. You can also communicate directly with the repair facility through their device with no additional apps needing to be downloaded.

How to use Nationwide’s auto repair network

It’s easy to get started. The auto repair claims process doesn’t have to be overwhelming. We’ve made it simple and efficient. Here’s how it works:


1. Simply file your claim online

2. Find a repair shop through our network

3. Schedule an appointment and drop off the vehicle

4. Get back on the road

Work performed at an On Your Side Auto Repair Center includes a guarantee on the workmanship of the appraised and completed repairs for as long as you own or lease your vehicle. Also, replacement of any defective alternative parts identified on an appraisal and used in a covered repair are guaranteed for as long as you own or lease your vehicle.  

Insurance terms, definitions and explanations are intended for informational purposes only and do not in any way replace or modify the definitions and information contained in individual insurance contracts, policies or declarations pages, which are controlling. Such terms and availability may vary by state, and exclusions may apply.