Woman standing by her vehicle

Consider this scenario: You’re a Nationwide® customer who’s gotten into a car accident and you need to get your vehicle repaired. You’re looking for an easy, seamless claims process with a trusted auto repair shop. You’re not sure who to contact or how the process works.

Enter Nationwide’s On Your Side Auto Repair Network®.

What is the Nationwide On Your Side Auto Repair Network?

Our auto repair network consists of prequalified mechanic shops that Nationwide customers can use once an auto claim is filed. You can have confidence when you use a repair facility from our recommended repair network. They have the proper equipment, training and certifications to make your repairs and will work to make the claims process easy and seamless.

What are the benefits?

There’s a wide variety of benefits to using our On Your Side Auto Repair Network. We have a streamlined process with preapproved repair shops to help give you peace of mind so you can focus on getting back on the road.

Written guarantee on repairs

When you choose a repair shop from our On Your Side Auto Repair Network, all of the repairs come with a written guarantee for as long as you own or lease the car.

Trusted repair shops

The On Your Side Auto Repair Network includes only shops that are prescreened and prequalified for the highest level of service. They have the proper equipment, training and certifications to work on your vehicle.

Faster claims handling

The On Your Side Auto Repair Network facility will handle all paperwork and keep in close contact with Nationwide to ensure that repairs are processed and completed as quickly as possible. Payments are made directly to the repair facility, too.

Convenient communication

You can receive text or email updates throughout the repair process. You can also communicate directly with the repair facility.

How to use Nationwide’s auto repair network

It’s easy to get started. The auto repair claims process doesn’t have to be overwhelming. We’ve made it simple and efficient. Here’s how it works:


  1. Simply file your claim
  2. Find a repair shop through our network

  3. Schedule an appointment and drop off the vehicle

  4. Get back on the road
Search our repair network or contact your agent to learn more.

Are you an auto repair shop who is interested in joining our trusted network?

We recommend only repair shops that have been thoroughly vetted and approved. If selected, you’ll benefit from:

A Nationwide endorsement,
showing customers you’re a shop they can trust
Visibility to customers
who are filing a claim or seeking a reliable shop for repairs

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Work performed at an On Your Side Auto Repair Center includes a guarantee on the workmanship of the appraised and completed repairs for as long as you own or lease your vehicle. Also, replacement of any defective alternative parts identified on an appraisal and used in a covered repair are guaranteed for as long as you own or lease your vehicle.  

Insurance terms, definitions and explanations are intended for informational purposes only and do not in any way replace or modify the definitions and information contained in individual insurance contracts, policies or declarations pages, which are controlling. Such terms and availability may vary by state, and exclusions may apply.

On Your Side Auto Repair Network is a service mark of Nationwide Mutual Insurance Company.