Be prepared for the unexpected

Need more assistance?

You can also file a claim by phone or mobile app.
Call us at 1-800-421-3535
File an auto claim

Starting a claim

Your wellbeing is our priority. Make sure you're in a safe location before you start a claim. We'll do everything we can to help you get your life back to normal as quickly and fairly as possible.

What to expect in most claims processes:


File the claim

Use our step-by-step digital tools to document the details of what happened.


Inspect the damage

We'll assess your vehicle and evaluate claim details to determine the repairs or if the vehicle is a Total Loss.


Complete repairs

We'll help you find and schedule repairs with a shop, and keep you updated on the state of your vehicle.


Get back on the road

We'll provide payment and inform you that the claim has been closed. We may also provide tips for upgrading coverage or purchasing a new vehicle.

[1] Guarantee covers replacement of any defective alternative parts identified on appraisal and used in repair for as long as you own or lease your repaired vehicle. Also, work performed at an On Your Side® Auto Repair Center includes a guarantee on the workmanship of the appraised and completed repairs for as long as you own or lease your vehicle.

Each claim is handled on the basis of its individual facts and circumstances, in accordance with policy language, including applicable exclusions, conditions and limitations, as well as applicable controlling law.