Nationwide’s Office of Customer Advocacy

General inquiries
Call 1-800-882-2822, ext. 249-6985,
8 a.m. – 6 p.m. ET

Nationwide stands above our competition for many reasons, but we're especially proud of our customer experience. We’re there for you when something happens, whether it's a simple fender-bender or a major loss due to a powerful storm.

We’ll also help you with whatever concerns you, such as a question about your policy, your statement or a claim.

Here for you

Lori Rennie, Chief Customer Advocate

Led by vice president Lori Rennie, Nationwide’s customer advocacy team has a relentless focus on customers’ needs. As part of the Office of the Chief Customer Officer, she and her team partner across Nationwide to listen and be the voice of our customers.

“Our team exists to think each and every day about our customers’ experience with us with the goal of helping Nationwide fulfill its mission of protecting people, businesses and futures with extraordinary care,” Rennie says.

Rennie and her team advocate for customers and help them resolve issues within any area of Nationwide. They also share the feedback they hear to help create better experiences for all of our members.

Nationwide exists for our customers and that’s what drives our On Your Side experience.

“We are here to help,” she says, “And we’re committed to making it easy for you to connect with Nationwide to support your protection needs.”

Our pledge to you

We believe that you have the right to know what you can expect from us.
That's why we created an On Your Side® pledge.

Read our pledge