As a valued member of our Nationwide family, your needs are important to us. We put customer service at the heart of what we do. We'll answer your questions, offer experienced and honest advice, and serve as your advocate.

We strive to be reliable and empower you to grow and protect your financial well-being. We believe that you have the right to know what you can expect from us. That's why we created an On Your Side® Promise.

Our pledge to you

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  • Provide friendly, compassionate and personal service.
  • Respond quickly and thoroughly.
  • Make it easy to get your needs met.
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  • Communicate clearly in understandable language.
  • Protect your personal information and assets.
  • Help you set and achieve your goals.

On Your Side® Review

Make sure your insurance keeps up with your life and that you get all the discounts you deserve.

More about On Your Side® Reviews
Our heritage
We’re a mutual company that’s been helping people protect what’s important for more than 90 years.
Our disaster recovery efforts
Our On Your Side® Promise springs into action immediately after a catastrophe.
Our annual report
Over the last 90 years, we’ve grown from a small mutual auto insurer owned by policyholders to one of the largest insurance and financial services companies in the world.
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Let us listen. Send your questions or feedback about your policy, statement or claim to our Office of Customer Relations.
Nationwide policies are written by Nationwide Mutual Insurance Company, Nationwide Mutual Fire Insurance Company, or a company directly or indirectly owned or operated by Nationwide Mutual Insurance Company. Not all Nationwide companies are mutual companies, and not all Nationwide policyholders are members of a mutual company. Policyholder rights and benefits are determined by policy language, underwriting company charter and bylaws, and applicable law.