Our Annuity and Life CARE Team is here to help you.
Get started nowThe Nationwide® Annuity and Life CARE Team
The death of a loved one is difficult in so many ways. We understand that, and our Annuity and Life CARE Team is here to make it a little easier wherever we can. That begins with your annuity death benefit or life insurance claim, and we’ve created a checklist to help you gather the information you’ll need.
We're here for you
Customers
Are the
Reason we
Exist
Don’t know your policy or contract number?
Learn more about searching for a lost policy or search for a lost policy online now.
Know what to expect during our claims process
Submission
Submit a claim via phone or on Nationwide.com
Guidance
We'll contact you and provide guidance within 3 business days.
Review
We'll ensure that all forms are complete and accurate.
Proceeds
We'll send the proceeds to the beneficiary via check, ACH or J.P. Morgan Concourse.
Please send us a copy of the death certificate.
In addition to completing your annuity death benefit or life insurance claim, please also send us a copy of the death certificate, which is standard documentation for this type of claim:
- The death certificate is issued by an authorized government agency, such as a county health department or local vital statistics office
- The funeral home director may be able to help by getting a copy for you
Wondering how long it takes to hear from us?
Once you file a claim, you can expect to hear from a Nationwide CARE Team representative within 3 business days.
Who can submit a claim?
- Beneficiaries
- Family members
- Funeral homes
- Agents
- Executors
- Trustees
- Family attorneys
Have any questions about your investment options?
Call 1-844-457-7982 or talk to your financial professional.