For Harleysville roadside assistance, please call us at 1-855-399-5608
For Private Client roadside assistance, please call us at 1-866-653-6602
Nationwide's personal insurance claims process
Our goal is to get your life back on track with as little stress and hassle as possible. We’ll do everything we can to handle your claim fairly and quickly. Select a claim type to learn more about important steps in the claims process.
We offer several ways for you to file a claim
Learn how to file or check the status of an auto claim online.
Claims Associate & Member partnership
Virtually collaborating to settle claims quickly and safely
Take the following photos of your damaged vehicle:
The VIN - usually found inside the front left door or on the dashboard
The vehicle's odometer, showing current mileage
The vehicle's registration
Views at 10 feet from each corner of the vehicle
A view showing both the front and rear of the vehicle
A close-up view and from 10 feet away showing all damaged areas
What type of personal insurance claim do you need to file?
The choice of repair shops is up to you. If you choose a shop in the On Your Side® Auto Repair Network, the workmanship on appraised and completed repairs is guaranteed for as long as you own or lease your vehicle1.
Get a new ride and an opportunity for cash back with BonusDrive. Visit Nationwide.BonusDrive.com for details on how you can get up to $500 cash back on the qualifying purchase or lease of your new vehicle.
[1] Guarantee covers replacement of any defective alternative parts identified on appraisal and used in repair for as long as you own or lease your repaired vehicle. Also, work performed at an On Your Side® Auto Repair Center includes a guarantee on the workmanship of the appraised and completed repairs for as long as you own or lease your vehicle.
Each claim is handled on the basis of its individual facts and circumstances and in accordance with policy language, including applicable exclusions, conditions and limitations, as well as applicable controlling law. Insurance overview is for informational purposes only and does not replace or modify the definitions and information contained in individual insurance policies or declaration pages, which are controlling. Terms and availability vary by state and exclusions apply.