File a Nationwide personal insurance claim

What kind of claim do you want to file?

Already filed? Check on your claim for auto, home or renters.
Need roadside assistance? Call 1-866-854-4140

Need to file a Harleysville claim? Visit the Harleysville claims page.

You can file a claim online, by phone or mobile app. Call us at 1-800-421-3535. To track a claim, log in.

For Harleysville roadside assistance, please call us at 1-855-399-5608

For Private Client roadside assistance, please call us at 1-866-653-6602

Nationwide's personal insurance claims process

Our goal is to get your life back on track with as little stress and hassle as possible. We’ll do everything we can to handle your claim fairly and quickly. Select a claim type to learn more about important steps in the claims process.

We offer several ways for you to file a claim

Learn how to file or check the status of an auto claim online.

Claims Associate & Member partnership

Virtually collaborating to settle claims quickly and safely


Take the following photos of your damaged vehicle:

  • The VIN - usually found inside the front left door or on the dashboard
  • The vehicle's odometer, showing current mileage
  • The vehicle's registration
  • Views at 10 feet from each corner of the vehicle
  • A view showing both the front and rear of the vehicle
  • A close-up view and from 10 feet away showing all damaged areas

What type of personal insurance claim do you need to file?

Find a repair shop

The choice of repair shops is up to you. If you choose a shop in the On Your Side® Auto Repair Network, the workmanship on appraised and completed repairs is guaranteed for as long as you own or lease your vehicle1.

Search by location or shop name

Drive away happy with BonusDrive

Get a new ride and an opportunity for cash back with BonusDrive. Visit for details on how you can get up to $500 cash back on the qualifying purchase or lease of your new vehicle.

View the offer from BonusDrive

Need to file a business claim?
Visit our business claims center or call us at 1-800-421-3535.

[1] Guarantee covers replacement of any defective alternative parts identified on appraisal and used in repair for as long as you own or lease your repaired vehicle. Also, work performed at an On Your Side® Auto Repair Center includes a guarantee on the workmanship of the appraised and completed repairs for as long as you own or lease your vehicle.

Each claim is handled on the basis of its individual facts and circumstances and in accordance with policy language, including applicable exclusions, conditions and limitations, as well as applicable controlling law. Insurance overview is for informational purposes only and does not replace or modify the definitions and information contained in individual insurance policies or declaration pages, which are controlling. Terms and availability vary by state and exclusions apply.