Workers’ compensation claims

Log in to file a claim   24/7 Nurse Triage Hotline

Log in above, email us or call 1-800-421-3535 or fax a loss reporting form to 1-800-554-2899

Nurse Triage 24/7 hotline
For CURRENT, non-life-threatening injuries, call the Nurse Triage Hotline at 1-855-777-7090 to receive medical guidance while reporting the claim.

For serious and/or life-threatening injuries call 911 immediately.

Even if you don’t have all the information to complete your claim, it’s a good business practice to report workers’ compensation claims properly and promptly. In fact, it’s vital to submit a first report of injury as soon as possible to get the claims process started, even for minor injuries.

Filing promptly provides many benefits:
  • Improves opportunities for injured employees to obtain prompt and appropriate medical care
  • Increases the likelihood that employees can return to work safely and with minimal delay
  • Allows for a thorough investigation, including the ability to "freeze the claim facts"
  • Helps you comply with state reporting requirements
  • Can help reduce the potential for litigation

Workers’ compensation claims toolkit

Workers’ compensation rules, regulations and required postings vary by state. Our workers’ compensation claims toolkit has important claims department contacts, instructions and forms to help your business stay compliant.

Workers’ compensation tools & resources

Nationwide offers a variety of claims resources that help with everything from navigating workers’ compensation claims to creating successful return-to-work programs.

First Fill program

The First Fill program provides one-time prescription processing before the Workers’ Compensation (WC) claim is established. This prevents an out-of-pocket prescription expense for the injured worker. This program allows the injured employee to fill a prescriptions written by their treating physician for medications related to their reported workers compensation injury. They present the temporary prescription card at the pharmacy at the time the prescription is filled. This is only temporary prescription card, they may receive a permanent drug card in the future based on the merits of the claim.

Mitchell’s PBM ScriptAdvisor has an extensive network of retail pharmacies including major chain drug stores. For pharmacy locations, you may call their  toll-free number at 866.846.9279 or visit their website at to access the pharmacy locator.   See the attached flyers regarding the First Fill program.

Successful Return-to-Work

The following are benefits of Nationwide’s Successful Return-to-Work (SRTW) program:
  • Improved communication with injured employees
  • Improved medical outcomes and reduced re-injury risk
  • Ability to help injured employees tackle their “rainy day” to-do list
  • Maintained employee productivity and work routines
  • Reduced workers’ compensation premiums

What is Nationwide's Nurse Triage Hotline?

The Nurse Triage Hotline is an advisory service provided by registered nurses to Nationwide workers' compensation insurance customers. The nurses are employed by Mitchell | Genex | Coventry and lines are open 24/7. Hotline nurses can help determine an effective course of action and, if needed, assist in coordinating treatment by an appropriate authorized provider.

File your claim

We offer 4 convenient ways to file a workers’ compensation claim.
  • If you have a username and password, you can log in to your account to file a claim. No username and password? No problem. You can register here.
  • Email us and attach a loss reporting form and any additional documents.
  • Call us at 1-800-421-3535 anytime.
  • Fax a loss reporting form and any additional documents to 1-800-554-2899.
You'll need:
  • Contact information for you and others involved
  • Your policy information (if available)
  • The date of the incident
  • A description of the injury

If you need additional help, contact your agent.

[1] Note that while employers can recommend certain providers to employees, some state laws prohibit employers from requiring that they use those providers.

Each claim is handled on the basis of its individual facts and circumstances, in accordance with policy language, including applicable exclusions, conditions and limitations, as well as applicable controlling law.