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    Employer’s guide to workers' compensation claims

    File a claim

    Have an employee with a non-life-threatening injury?
    Call our Nurse Triage Hotline (PDF) for guidance: 1-855-777-7090

    Report claims within 24 hours, even if you don't have all the information.

    What to do when an employee is injured at work

    How to prepare for workplace injuries

    Keeping your employees safe is key to reducing workers’ comp claims and to keeping your business running smoothly. Nationwide can work with you to identify accident-prone areas of your business. 

    Learn more by visiting Nationwide’s:

    Some of the services offered by our Loss Control Services group:

    • Risk assessment
    • Accident investigation consultation
    • Online consultation and chat
    • Assistance developing a return-to-work program
    • Safety training resources

    It’s important to educate your employees about workplace injury reporting procedures and to train your supervisors on how to report incidents to our claims department. Download our flier in English (PDF) or Spanish (PDF).

    1. Report all workplace injuries or illnesses immediately, even if you think the injury does not require medical treatment. If you’re unsure about the injury, our Nurse Triage Hotline (PDF) can help advise you on the best course of treatment and get the paperwork started.
    2. Document any information you receive from the injured employee, such as a written statement, medical treatment provider, contact information and wage information.
    3. Be sure to photograph and/or secure any object that caused the injury (if applicable).
    4. Document accident scene information and obtain witness statements immediately.
    5. Keep in touch with the injured worker to ensure they are being cared for and supported through their return.

    Our Nurse Triage Program is available 24/7 to help supervisors connect employees with non-life-threatening injuries to the right care as quickly as possible.

    Nurse Triage video

    Learn more about the Nurse Triage hotline. (PDF)

    Our workers’ comp virtual toolkit contains everything needed to manage state specific workers’ compensation requirements.

    Nationwide® helps many leading companies implement our return-to-work program to help injured employees get back to meaningful work as soon as it’s medically possible.

    Learn more about all the benefits of our Successful Return-to-Work Programs for Commercial (PDF) and Ag.

    The First Fill program (English (PDF)/Spanish (PDF)) provides one-time prescription processing before the Workers’ Compensation (WC) claim is established. This prevents an out-of-pocket prescription expense for the injured worker. This program allows the injured employee to fill a prescription written by their treating physician for medications related to their reported workers’ compensation injury. They present the temporary prescription card at the pharmacy at the time the prescription is filled. This is only a temporary prescription card; they may receive a permanent drug card in the future based on the merits of the claim. Download a temporary ID card form (English (PDF)/Spanish (PDF)).

    Everything you need to know about workers’ comp claims

    At Nationwide, we care about your business and your employees. When you trust us to protect your employees with workers’ compensation coverage, you put great responsibility in our hands — one we take seriously. It’s why our workers’ compensation claims team is committed to providing members and their employees with a claims experience that is easy and as stress free as possible.

    Reporting a claim

    Report within 24 hours (even if you don’t have all the information)

    Claims-reporting options​

    24/7 Nurse Triage Hotline

    1-855-777-7090

    Has the injured employee already received medical care? If not, call the Nurse Triage Hotline for non-life-threatening injuries. If they have already received medical treatment, file a claim by calling our claims call center (above), email or reporting the claim online (above).

    For non-life-threatening injuries, call the Nurse Triage Hotline at 1-855-777-7090 to ​receive medical guidance at the time of injury and to report the claim.

    The Nurse Triage Hotline is a great resource, but it’s not the right answer for every situation. If it is a life- or limb-threatening injury, immediately call 911. If the injury is non-life-threatening but serious, refer the employee to the nearest treatment provider. If you are unsure of your options, Nurse Triage can help you with making that decision.

    Nurse Triage video

    Nurse Triage one-pager (PDF)

    Claims call center

    1-800-421-3535

    Our claims call center is available 24/7. If you’re not using Nurse Triage, report workplace accidents or injuries the moment you become aware of them.

    It's important to file the claim immediately so we can provide the appropriate resources, advice and guidance needed for the best possible outcome. Don't worry if you don't have all the information needed to file your claim. You can always contact us later with follow-up information.

    Email

    ENEWLOSS@nationwide.com

    Claims can also be emailed to Nationwide. Once reviewed, a claims associate will contact you with next steps. For the email, you will need to provide:

    1. Contact information for you and others involved
    2. Policyholder name
    3. Policy number
    4. The date of the incident
    5. A description of the injury
    Report a claim online

    If your policy number starts with WC, ACP or FPK:

    Login here

    If your policy number starts with WCC:

    Login here

    If you don’t know your policy number, call 1-800-421-3535.

    Claims FAQs

    Don’t wait. Report workplace accidents or injuries the moment you become aware of them. There is no need to wait for complete information. Reporting claims early (PDF) / Reporting Farm & Agribusiness claims early (PDF) helps reduce claims costs and ensure successful return-to-work scenarios.

    We offer many convenient ways to file a workers’ compensation claim.

    Additional ways to report a Commercial claim:

    • Email us and attach a loss reporting form and any additional documents.
    • Call us at 1-800-421-3535 anytime.
    • Fax a loss-reporting form and any additional documents to 1-800-554-2899.

    You’ll need:

    • Contact information for you and others involved
    • Your policy information (if available)
    • The date of the incident
    • A description of the injury

    If you need additional help, contact your agent. Find a Commercial agent or email us to find an Agribusiness agent.

    Once you submit a claim, Nationwide support includes:

    • A network of doctors, hospitals and other medical providers to provide quicker access to care1
    • Case management nurses to help severely injured workers obtain prompt treatment
    • Pharmacy, physical therapy and diagnostic partners focused on quality care, medical cost control, timely service and ease of use
    • Our Successful Return-to-Work Program to help employees transition back to work with care and empathy

    [1] Note that while employers can recommend certain providers to employees, some state laws prohibit employers from requiring that they use those providers.

    Additional information about workers’ comp claims? Start here.

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