If it is a life- or limb-threatening injury, immediately call 911. If you’re unsure whether the injury requires medical treatment, call the Nurse Triage hotline for guidance: 1-855-777-7090. They’ll help injured employees and their supervisors determine a course of action, assist in coordinating treatment with an authorized provider and handle the initial paperwork.
Many employees don’t have a primary care physician and use the ER or Urgent Care as their primary source if they are injured. If they do have an established medical provider, it can take days to get an appointment.
Our network of preferred providers can get your employees the care they need faster. They handle all paperwork and billing, and their in-network rates can reduce the cost of the claim.
It’s important to educate your employees about workplace injury reporting procedures and to train your supervisors on how to report incidents to our claims department. Download our flier in English or Spanish.
Report all workplace injuries or illnesses immediately, even if you think the injury does not require medical treatment. If you’re unsure about the injury, our Nurse Triage Hotline can help advise you on the best course of treatment and get the paperwork started.
Document any information you receive from the injured employee, such as a written statement, medical treatment provider, contact information and wage information.
Be sure to photograph and/or secure any object that caused the injury (if applicable).
Document accident scene information and obtain witness statements immediately.
Keep in touch with the injured worker to ensure they are being cared for and supported through their return.
The First Fill program (English/Spanish) provides one-time prescription processing before the Workers’ Compensation (WC) claim is established. This prevents an out-of-pocket prescription expense for the injured worker. This program allows the injured employee to fill a prescription written by their treating physician for medications related to their reported workers’ compensation injury. They present the temporary prescription card at the pharmacy at the time the prescription is filled. This is only a temporary prescription card; they may receive a permanent drug card in the future based on the merits of the claim. Download a temporary ID card form (English/Spanish).
Everything you need to know about workers’ comp claims
At Nationwide, we care about your business and your employees. When you trust us to protect your employees with workers’ compensation coverage, you put great responsibility in our hands — one we take seriously. It’s why our workers’ compensation claims team is committed to providing members and their employees with a claims experience that is easy and as stress free as possible.
If you have a username and password, you can log in to your Commercial or Agribusiness account to file a claim. No username and password? No problem. You can register here for Commercial or email us for Agribusiness access.
Additional ways to report a Commercial claim:
Email us and attach a loss reporting form and any additional documents.