Report claims the same day or within 24 hours (even if you don’t have all the information)


Secure the area where the injury occurred to ensure that no one else will get hurt.


Determine the appropriate medical response.*


Report the claim to Nationwide (if Nurse Triage was not used) within 24 hours.

*Response options: 

  • If the injury is serious and/or life-threatening (fall from heights, laceration causing significant blood loss, struck by falling object, etc.) — Call 911 immediately.
  • If the injury is non-life-threatening but serious (broken bone, laceration requiring stitches, concussion, etc.) — Refer the employee to an authorized treatment provider.
  • For all other injuries — Call the 24/7 Nurse Triage Hotline, 1-855-777-7090, for treatment support and how to proceed (Nurse Triage will take care of reporting the incident to Nationwide so you don’t have to).
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It’s also important to document the accident details and get a statement from the injured employee as you will be asked to provide this information when contacted by Claims. Take photos, document conversations with the injured workers, witnesses and medical treatment providers, and review all pertinent video surveillance. ​​

Stay connected to the employee to ensure that they are being cared for and supported throughout their recovery. Having a Successful Return to Work program in place will help you offer the employee the option of coming back to work in a limited capacity by providing modified duties, reduced hours and/or temporary assignments.​​

Lastly, maintain communication with your Nationwide Claims team.

Top 5 reasons to report workplace accidents immediately

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Delayed reporting can prevent the claims team from reaching out to the injured employee to assist in getting prompt medical care before injuries get worse. It can lead to increased medical costs, increased time off from work and increased legal fees and expenses.

Delays in reporting an employee’s injuries sends the message that the injured individual is not important. Prompt reporting provides the injured worker immediate assistance in obtaining medical care and other needed support, which demonstrates the employer’s concern and creates a welcoming environment for the injured worker when they return to work.

Delayed reporting can result in lost evidence and lost witness statement opportunities.

Delayed reporting can lead to employee dissatisfaction with medical care and benefits, which may lead to a litigated claim.

States can assess fines and penalties for late or failed reporting of a workplace injury.

Learn more about Claims FAQs.