As the potential for higher call volume increases, we are encouraging customers to take advantage of our self-service options or request an automated call-back, where we’ll hold an individual’s place in line and call them back when they choose. Personal lines, commercial lines and life customers can visit nationwide.com to log in or create an account.

Online account capabilities

With online account access, customers can take care of simple account transactions any time, including:
  • Print ID cards
  • Enroll in paperless documents
  • Make personal lines auto policy changes 
  • Start or check on a claim
  • Set up automatic payments
  • View or pay a bill
Personal Lines customers can also download our mobile app to:
  • Access ID cards
  • Start or check a claim 
  • Enroll in paperless documents
  • Make fee-free payments through the app or Apple Pay
And Personal Lines customers can text us to:
  • Get recurring billing reminders (text ENROLL to 245569)
  • Make a payment with their stored payment method (text PAY to 245569)
Important Nationwide contact information
Nationwide Business Areas Contact email/online Phone
Claims Service Nationwide.com or mobile app 1-800-421-3535
Personal Lines Service (home & auto) PLService@nationwide.com 1-877-669-6877
Commercial Lines Service (Nationwide accounts) CLService@nationwide.com 1-888-508-8622
Commercial Lines Service (Harleysville accounts) customersupport@nationwide.com 1-800-338-8301
Nationwide Pet customercare@petinsurance.com 1-800-540-2016
Nationwide Private Client privateclient@nationwide.com 1-855-473-6410
Life Solutions Center Nationwide.com 1-800-848-6331