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    Property claims

    Filing a claim after theft or burglary

    Restore peace of mind after a home break-in

    Discovering a theft or burglary at your home is a stressful situation. We understand how you feel, and are here to help.

    While each claim may be different, our property insurance claims process is designed to help settle your claim quickly and get your life back to normal.

    If you discover a burglary or theft has occurred

    First, make sure your home is safe to enter. If you suspect someone is inside, call 9-1-1 immediately. Otherwise:
    • If you haven’t already done so, call the police and file a police report
    • Take photos or videos of structural or personal property damages
    • Call us at 1-800-421-3535 or file a claim online. Please have your policy number handy, as well as your telephone number and/or email address
    • Make any emergency repairs that will help protect your home from further damage, such as securing broken windows or damaged doors. Be sure to save all receipts
    • If a contractor is needed, you're free to find your own contractor or select one from our On Your Side Property Repair Network®
    • If you do not own your home, contact your landlord
    • If you have damaged property in your home, don’t dispose of it. Your claims associate may need to inspect the damages to resolve your claim

    Investigating your theft claim

    After a claim is filed, your Nationwide claims associate will review your policy with you and help guide you through the claims process. Your claim may be handled over the phone or a claims associate may visit your home to assess your damages.
    You’ll likely be asked for the following information:
    • Personal contact information- name, phone number, address
    • Date and details of the theft
    • List of stolen or damaged items
    • Police report number
    Providing a list of the stolen or damaged items can expedite the claims process. The inventory should include:
    • Where and when the item was purchased
    • The cost of the item
    • The brand and model of the item
    • A copy of the original purchase receipt, if available
    • Photos or videos of the stolen or damaged items, if possible

    Settling and closing your claim

    Any payment you receive is based on the coverage you purchased and the severity of the damage, minus your applicable policy deductible.
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    File a business claim
    Visit our business claims center or call us at 1-800-421-3535.

    Each claim is handled on the basis of its individual facts and circumstances, in accordance with policy language, including applicable exclusions, conditions and limitations, as well as applicable controlling law.

    The information contained on this page is intended to provide insight into our property claims process. Product, coverage, discounts, insurance terms, definitions and other descriptions are intended for informational purposes only and do not in any way replace or modify the definitions and information contained in your individual insurance contracts, policies, and/or declaration pages from Nationwide-affiliated underwriting companies, which are controlling. Such products, coverages, terms and discounts may vary by state and exclusions may apply.