Friendly, personal service

After a severe storm damaged our home and property, we were heartbroken. After filing our claim, our adjuster, Scott B. came to our home to assess the damages within 24 hours. We came home at lunch; we saw our American flag waving again. Our adjuster had discovered it under a fallen tree, got it out and displayed it for us. I just cried.

– Rhonda, Nationwide Member, Tennessee

Respond quickly and thoroughly

I want to bring to your attention the beyond excellent and fast service I received from [adjuster] Sally D. It is so easy to get frustrated when accidents happen and Sally pretty much took that frustration away from me. She was so nice that it was hard to be mad about the situation. Sally was very calm, pleasant and courteous over the phone, and very prompt and lightning fast with her email replies.

– Jerry, California

Communicate clearly

Within hours of filing a claim for hail damage, [adjuster] Jeff S., called to schedule time to assess the damage at my home. After a thorough inspection of my roof and consultation with his associate, Jeff spent a considerable amount of time with me reviewing a detailed analysis of the hail damage that I had experienced. Jeff provided competent and professional service … and made the entire experience as painless as possible.

– David, Nationwide Member, North Carolina

Protect your assets

We had hail damage to our deck and field claims specialist Garret B. … explained the reasoning behind the initial offer of settlement and listened attentively to the reasoning behind our feeling that the claim should be reevaluated. We were surprised when Garret was at our door again only hours later to deliver a check that covered the amount we had requested.

– Patsy, Nationwide member, Colorado

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