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Need assistance?
For home and auto insurance, billing or claims questions, select Insurance. For annuities, IRA, life insurance, mutual funds and retirement plan questions, select Investments. For our headquarters or Office of Customer Relations, select Corporate.
Contact us for help with your insurance coverages, billing and claims.

Auto & property insurance

Sales
1-877-669-6877
9 a.m. – 8 p.m. ET weekdays

Effective July 1, 2023 we will be closed on Saturdays.

Service
Call 1-877-669-6877 for insurance help. 

File a claim
1-800-421-3535
Anytime

Roadside assistance,
call 1-866-854-4140

Learn more about our best-in-class roadside assistance solution online:
Roadside Assistance

Pet insurance

Sales & service
1-877-263-6007
8 a.m. – 10 p.m. ET weekdays
10 a.m. - 6:30 p.m. ET
Saturday
Email Service Center

Life insurance

Service
1-800-848-6331

TDD/TYY for the hearing impaired
1-800-238-3035

8 a.m. - 8 p.m. ET weekdays

File a claim
1-800-848-6331
8 a.m. - 8 p.m. ET weekdays

Professional
1-800-321-6064
8 a.m. - 8 p.m. ET weekdays

Commercial insurance

Sales
1-888-490-1549
9 a.m. – 8 p.m. ET weekdays

Service
1-888-508-8622
8 a.m. - 8 p.m. ET weekdays

File a claim
1-800-421-3535
Anytime

Harleysville

Life & Annuity
1-800-222-1981
Option 1 for Life & Annuity Claims
Option 2 for Billing
Option 3 for All policy related inquiries

8 a.m. – 5 p.m ET Monday-Thursday
8 a.m. – 4:30 p.m. ET Friday 

Fax
215-256-7683

Email

Personal Lines Service Center
1-888-772-6837

ALL lines of business not in Service Center 1-800-338-8301

8 a.m. – 5 p.m. ET weekdays

Fax
866-258-1301 

Commercial Lines Service Center
1-866-825-7248

ALL lines of business not in Service Center 1-800-338-8301

8 a.m. – 7 p.m. ET weekdays

Fax
866-258-1301

Farm & ranch insurance

Sales
1-800-255-9913
8 a.m. – 7 p.m. ET weekdays

Service
1-800-418-3188
8 a.m. – 8 p.m. ET weekdays

File a claim
1-800-248-6283
Anytime

Commercial agribusiness insurance

Sales, service, & claims
1-800-228-6700
8:30 a.m. – 5:30 p.m. ET weekdays

Risk management
1-800-260-1356
8:30 a.m. – 5:30 p.m. ET weekdays

Employee benefits

Group insurance benefits
1-888-674-0385
8 a.m. – 5 p.m. ET weekdays

Group legal plans
1-800-562-2929

Key person benefits
1-855-550-0411

Specialty liability insurance

Sales & service
1-866-267-5244
8 a.m. – 4:30 p.m. ET weekdays

Group accident insurance

Sales & service
1-844-203-2691
8 a.m. – 5 p.m. ET weekdays

Agent licensing
1-888-674-0385, option 2
8 a.m. – 4:30 p.m. ET weekdays

Private Client

Service & claims
1-855-473-6410
7 a.m. – 8 p.m. CT
weekdays

Travel insurance

Sales
1-877-970-9059
7 a.m. – midnight ET weekdays
9 a.m. – 9 p.m. ET Saturdays & Sundays

Insurance FAQ

Get answers to your questions about auto and property insurance.
Contact us for assistance with annuities, IRAs, life insurance, mutual funds and retirement plans.

Annuities

Sales & Professionals
1-800-321-6064

TDD/TYY for the hearing impaired
1-800-238-3035

8 a.m. – 8 p.m. ET weekdays

Service & claims
1-800-848-6331
8 a.m. - 8 p.m. ET weekdays


Annuity Fax
1-888-634-4472

Income products
1-800-452-7126
8 a.m. - 8 p.m. ET weekdays

Life insurance

Service
1-800-848-6331

TDD/TYY for the hearing impaired
1-800-238-3035

8 a.m. - 8 p.m. ET weekdays

Life Fax
1-888-677-7393

File a claim
1-800-848-6331
8 a.m. – 8 p.m. ET weekdays

Professional
1-800-321-6064
8 a.m. – 8 p.m. ET weekdays

Mutual funds

Sales
1-877-877-5083
9 a.m. – 6 p.m. ET Monday – Thursday
9 a.m. – 5 p.m. ET Friday

Service
1-800-848-0920
9 a.m. – 8 p.m. ET weekdays

Retirement plans

Employees

401(k)/403(b)
1-800-772-2182
8 a.m. – 11 p.m. ET weekdays
9 a.m. – 6 p.m. ET Saturday

Governmental 457, 401(k), 403(b) and Post Employment Health Plans (PEHP)
1-877-677-3678
8 a.m. – 11 p.m. ET weekdays
9 a.m. – 6 p.m. ET Saturday

Employers & Plan Administrators

401(k)/403(b)
1-800-548-6436
8 a.m. – 8 p.m. ET Monday – Thursday
8 a.m. – 6 p.m. ET Friday

Governmental 457, 401(k), 403(b) and Post Employment Health Plans (PEHP)
1-877-496-1630
8 a.m. – 8 p.m. weekdays

Professional
1-800-626-3112
8:30 a.m. – 8 p.m.  weekdays

Investing FAQ

Get answers to your questions about retirement and investing.
Contact corporate HQ or Office of Customer Relations for questions or comments. We want to hear from you.

Corporate headquarters

Call Us
1-800-882-2822
8 a.m. – 6 p.m. ET weekdays

Mail us
Nationwide Headquarters
One Nationwide Plaza
Columbus, Ohio 43215-2220

Office of Customer Relations

Call us directly at: 1-888-999-2018
8 a.m. – 6 p.m. ET weekdays

Mail us
Nationwide Headquarters
One Nationwide Plaza
Columbus, Ohio 43215-2220